Terms of service

Terms of Service — VAMMORA
Last updated: 19 October 2026

Welcome to VAMMORA. These Terms of Service govern access to and use of our online store, as well as purchases made through it.

By accessing our website or placing an order, you accept these Terms of Service. If you do not agree with them, we recommend that you do not use the website or make purchases through it.

Use of the website

The user agrees to use the website lawfully and in accordance with these Terms of Service.

The website must not be used to:

Carry out fraudulent or unlawful activities.
Attempt to access systems or accounts without authorisation.
Interfere with the operation of the website.
Introduce malicious software or harmful content.
Use VAMMORA content for commercial purposes without authorisation.
Place orders using false information or unauthorised payment methods.

VAMMORA may restrict, suspend or cancel access to certain services where there are reasonable grounds to believe that the platform is being misused, without prejudice to the user’s rights.

Products and availability

Through its online store, VAMMORA offers a selection of furniture, décor and other home-related products supplied by partner manufacturers and suppliers.

We aim to display product information as accurately as possible. However, there may be slight differences between the images shown on the website and the product received, particularly due to screen settings, lighting, natural materials or manufacturing processes.

Product availability may change at any time.

Listing a product on the website does not guarantee that it will remain available for any particular period.

VAMMORA may update, modify or remove products, features, prices or store content where necessary.

Prices

The prices published on the website will apply at the time the order is placed, except in the case of an obvious error.

Prices will be displayed with any legally applicable taxes, where relevant.

Shipping charges and any other additional costs will be shown before the purchase is completed.

VAMMORA may change its prices at any time. Changes will not affect orders that have already been confirmed.

Pricing or information errors

VAMMORA aims to keep all published information accurate and up to date.

If an obvious error is identified in a product’s price, description or features, VAMMORA may contact the customer to inform them of the issue.

Where cancellation of an order affected by an obvious error is legally permitted, any amount paid by the customer for that order will be refunded.

Purchase process

To place an order, you must:

Select the product.
Add it to your cart.
Enter the requested details.
Select an available delivery and payment method.
Review the order information.
Confirm the purchase using the mechanism provided.

Once you have placed your order, you will receive confirmation at the email address you provided.

Receiving an automated email acknowledging receipt of your order does not necessarily mean that the order has been definitively accepted where additional checks are required.

Acceptance and cancellation of orders

VAMMORA reserves the right not to accept or to cancel an order in justified circumstances, such as:

Product unavailability.
An obvious pricing or information error.
Inability to complete delivery.
Reasonable suspicion of fraud or unauthorised use of the payment method.
Failure to comply with these Terms of Service.
Operational or logistical circumstances that make it impossible to complete the order.

If VAMMORA cancels an order after payment has been received, the corresponding amounts will be refunded.

Payments

Payments must be made using the methods available during checkout.

VAMMORA may use specialist third-party payment processing providers.

Full card details or details of other payment methods may be handled directly by the relevant payment providers and will be subject to their own terms and privacy policies.

VAMMORA may request additional information where necessary to verify a transaction or prevent fraudulent transactions.

Shipping and delivery

Shipping conditions, delivery areas, costs and estimated timeframes will be stated during checkout or in the relevant Shipping Policy.

The stated timeframes are estimates unless expressly indicated otherwise.

Certain products, particularly bulky furniture, may require special transport and delivery arrangements.

Where delivery requires prior coordination with the customer, the customer is responsible for providing accurate contact details and making arrangements to receive the order.

Delays caused by circumstances beyond VAMMORA’s reasonable control may affect estimated delivery times.

Receiving orders

The customer must provide a correct and sufficiently detailed delivery address.

If an order cannot be delivered because of incorrect information, the recipient’s repeated absence or circumstances attributable to the customer, additional transport or storage costs may arise where applicable and legally permitted.

For bulky furniture, the customer must ensure that access to the property allows the product to be delivered, including, where relevant, through doors, lifts, stairs and other access points.

Unless expressly agreed otherwise, VAMMORA will not be responsible for adapting, dismantling or modifying parts of the property to allow the product to be brought inside.

Large products and assembly

Where a product requires assembly, the assembly conditions will be stated in the product description or during checkout, where appropriate.

Unless assembly is expressly stated to be included, the customer will be responsible for assembly.

The customer must check the assembly instructions and conditions before proceeding.

Returns

Returns are governed by our Returns and Withdrawal Policy, which forms part of the conditions applicable to purchases made at VAMMORA.

You can consult this policy before making a purchase.

Statutory guarantee and conformity

Products sold by VAMMORA are subject to the guarantees and rights provided by applicable law.

If a product does not conform to the contract, has a defect or presents an issue covered by applicable law, the customer may contact VAMMORA to have the matter addressed.

VAMMORA’s commercial terms do not limit the consumer’s statutory rights.

Intellectual property

All elements of the website, including, but not limited to:

The VAMMORA name and logo.
Text.
Photographs.
Images.
Designs.
Graphics.
Visual elements.
Structure and content.

are owned by VAMMORA or used with the appropriate permissions.

Their reproduction, distribution, modification or commercial use without prior authorisation is prohibited, except where permitted by applicable law.

Third-party content

Certain products, images, descriptions or services used in the store may come from manufacturers, suppliers or partners.

VAMMORA may use information provided by third parties to prepare product listings, endeavouring to keep it accurate and up to date.

Where necessary, VAMMORA may modify product descriptions, images, specifications or information to keep the information up to date.

External links

The website may contain links to third-party websites or services.

VAMMORA does not necessarily control these sites and will not be responsible for the content, availability, policies or operation of external websites.

Access to third-party services will be subject to their own terms.

Liability

VAMMORA will take reasonable steps to keep the store operational and its services available.

However, interruptions may occur due to maintenance, technical problems, external providers, network issues, cyberattacks, force majeure events or other circumstances beyond VAMMORA’s reasonable control.

Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited.

Communications

By placing an order, the customer agrees to receive communications relating to the management of their purchase, including confirmations, order updates, delivery information and communications necessary to provide the service.

Marketing communications will be subject to the user’s preferences and applicable regulations.

Data protection

Personal data will be processed in accordance with our Privacy Policy.

The user must provide accurate and up-to-date information where necessary to manage an order or use certain services.

Changes to these Terms

VAMMORA may amend these Terms of Service where necessary due to legal, operational, commercial or technological changes.

The version applicable to a purchase will, in principle, be the version published at the time the order was placed, without prejudice to the consumer’s statutory rights.

Applicable law

These Terms will be governed by applicable law.

Where the customer is a consumer, applicable mandatory consumer protection rules will be respected, including those that may grant additional rights based on the customer’s place of residence.