Shipping policy
At VAMMORA, we work with external manufacturers, distributors and logistics providers to prepare and ship our products.
Due to the nature of our catalogue and the characteristics of certain items, shipping times, methods and costs may vary depending on the product, destination and availability.
- Shipping area
We currently ship to Spain.
Shipping conditions may vary depending on the destination. Certain territories or areas that are difficult to access may be subject to special conditions, restrictions or additional costs.
Shipping availability for a specific address will be confirmed during checkout.
VAMMORA may gradually expand its delivery areas.
- Order processing
Once an order has been placed, we will begin processing it with the relevant supplier.
Processing times may vary depending on the product, its availability and the supplier’s logistics arrangements.
Products available for immediate dispatch and products made or prepared to order may have different processing times.
The applicable estimated timeframe will be displayed on the product page or during checkout, where appropriate.
- Delivery times
The delivery times stated by VAMMORA are estimates, unless a different, binding timeframe is expressly specified.
Bulky products may require longer delivery times due to their characteristics, preparation and specialised transport.
The final delivery timeframe may be affected by factors such as:
- Product availability.
- The supplier’s processing time.
- The carrier used.
- The delivery area.
- Weather conditions.
- Periods of high demand.
- Logistics issues.
- Public holidays.
- Circumstances beyond VAMMORA’s reasonable control.
If a significant delay occurs, VAMMORA will make reasonable efforts to inform the customer and address the issue.
In all cases, applicable statutory timeframes and rights will be respected.
- Shipments from suppliers
Some products may be shipped directly from the premises of our suppliers or logistics partners.
For this reason, the package may display information relating to the manufacturer, distributor or logistics centre of origin.
This does not alter the contractual purchase relationship between the customer and VAMMORA.
- Partial shipments
When an order contains several products, they may be shipped in separate packages and, where necessary, by different carriers or from different locations.
As a result, products from the same order may arrive on different dates.
Products from the same order not being delivered at the same time will not, in itself, be considered a delivery issue.
- Shipping costs
Applicable shipping costs will be displayed during checkout before the order is completed.
The cost may vary depending on:
- The product.
- Weight and dimensions.
- The number of items.
- The delivery address.
- The type of transport.
- Special handling or delivery requirements.
Certain bulky products may be subject to transport rates that differ from those applicable to standard-sized products.
Any additional costs that the customer needs to know about before completing the purchase will be disclosed during the relevant process.
- Delivery of bulky products
Large products may require special delivery arrangements.
The customer must ensure that the product can be delivered to the address provided.
Where relevant, we recommend checking the following in advance:
- Door widths.
- Lifts.
- Stairs.
- Hallways.
- Building access.
- Possible access restrictions.
- Sufficient space to receive the product.
Unless expressly stated otherwise, standard delivery does not include additional services such as assembly, installation, removal of existing furniture or alterations to the property.
- Delivery details
The customer is responsible for providing a correct and complete delivery address, along with contact details that allow delivery to be coordinated where necessary.
If delivery cannot be completed because the customer has provided incorrect, incomplete or insufficient information, delays or additional transport or storage costs may arise, where applicable and legally permitted.
- Order tracking
Where the carrier provides tracking information, VAMMORA may provide the customer with the corresponding tracking number or link.
Information provided by carriers may be delayed or may not immediately reflect the shipment’s actual status.
If tracking information remains unchanged for an extended period or there appears to be an issue, the customer may contact VAMMORA so that we can review the situation.
- Delivery issues
If the order arrives with visible damage, we recommend that the customer check the condition of the packaging and the product and, where possible, take photographs before handling or fully unpacking it.
If you notice damage, an incorrect product or any delivery-related issue, contact VAMMORA as soon as possible:
Email: pedidos@vammora.es
Include the order number and, where possible, photographs of the packaging and the product.
Reporting the issue promptly will help us handle the claim with the carrier or supplier more effectively.
Failure to report an issue immediately will not limit the consumer’s statutory rights.
- Undelivered orders
If an order cannot be delivered for reasons attributable to the customer, such as an incorrect address, repeated absence or an inability to coordinate delivery where necessary, the order may await redelivery or be returned to its origin.
Any additional costs arising from these circumstances may be charged to the customer where legally permitted and provided they have been duly disclosed.
- Lost or delayed shipments
If an order experiences a significant delay, VAMMORA will take reasonable steps with the supplier or carrier to locate it and resolve the issue.
If a shipment is declared lost by the carrier, VAMMORA will handle the matter and offer the customer the appropriate solution under applicable law.
- Extraordinary circumstances
VAMMORA will not be liable for delays or disruptions resulting from circumstances reasonably beyond its control, including, but not limited to:
- Natural disasters.
- Extreme weather events.
- Strikes or labour disputes.
- Transport disruptions.
- Supplier issues.
- Logistics system failures.
- Administrative restrictions.
- Infrastructure problems.
- Force majeure events.
This will not affect the consumer’s statutory rights.
- Changes to shipping conditions
VAMMORA may change its shipping methods, providers, rates and conditions where necessary for operational, commercial or logistical reasons.
The conditions applicable to an order will be those communicated to the customer during checkout.
- Contact
For any shipping-related enquiries:
VAMMORA
Email: pedidos@vammora.es